Privacy Policy

Who We Are
Oko Protein Limited (trading as “Bug Poop”) is a private limited company registered in England.
We take your privacy seriously and comply with UK GDPR and the Data Protection Act 2018.

What Data We Collect
We collect only the information necessary to fulfil your order or respond to enquiries. This includes:
• Name
• Billing and delivery address
• Email address
• Payment information (processed securely via third‑party providers)
• Order details

How We Use Your Data
We use your data to:
• Process and fulfil orders
• Arrange delivery
• Communicate with you about your order
• Provide customer support
• Meet legal and accounting obligations

Lawful bases for processing include contract, legitimate interests, and legal obligation.

Sharing Your Data
We share your data only with trusted service providers:
• Couriers (delivery)
• Payment processors (secure payment)
• Website/platform hosts (site operation)
We never sell your data.

Data Retention
Data is retained only as long as necessary for fulfilment, customer service, and legal compliance.

Your Rights
Under UK GDPR you may:
• Request access, correction, or deletion of your data
• Restrict or object to processing (in certain cases)
• Request data portability

To exercise your rights, please contact us via our website Contact Us form.

You may also contact the UK Information Commissioner’s Office at www.ico.org.uk.

Contact Us
For any privacy‑related queries, please reach out using the Contact Us form on our website.