Returns & Refund Policy

We want you to be satisfied with your purchase. Please review the guidelines below.

1. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and order details.
We will arrange a replacement or refund.

2. Change of Mind Returns
You may return unopened, unused products within 14 days of receipt.
Customers are responsible for return postage unless the product was faulty.

3. Refund Processing
Refunds are issued to the original payment method once returned goods are inspected.

4. Non‑Returnable Items
For safety and hygiene, opened fertiliser products cannot be returned unless faulty.

5. How to Start a Return
Contact us through our website Contact Us form with your order number and reason for return.