Terms & Conditions

1. Introduction
These Terms & Conditions govern the use of our website and the purchase of products from Bug Poop (Oko Protein Limited).
By placing an order, you agree to these Terms.

2. Orders
All orders are subject to availability and acceptance. Confirmation is sent by email once your order is accepted.

3. Pricing & Payment
Prices are listed in GBP and include applicable taxes unless stated otherwise. Payments must be made using approved payment methods at checkout.

4. Delivery
Delivery times are estimates and may vary. We are not liable for delays caused by couriers or circumstances outside our control.
Risk transfers to the customer upon delivery.

5. Product Information
We aim to ensure product accuracy. Natural products such as cricket frass may vary slightly in appearance and composition.

6. Cancellation
You may cancel your order prior to dispatch by contacting us immediately. Once shipped, cancellation is subject to the Returns Policy.

7. Liability
We are not liable for indirect or consequential loss. Our total liability is limited to the amount paid for the product.

8. Use of Our Products
Bug Poop products are designed for horticultural use. Customers are responsible for appropriate and lawful use.

9. Governing Law
These Terms are governed by the laws of England & Wales.