Shipping Policy

At Bug Poop (Oko Protein Limited), we aim to deliver your order quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Processing Times
Orders are typically processed within 1–2 working days. During busy periods, processing may take slightly longer. We will notify you if there are any significant delays.

2. Delivery Methods & Times
We use trusted UK courier partners to deliver your order. Estimated delivery times:
• Standard Delivery (2–4 working days)
• Express Delivery (1–2 working days), where available
Delivery times are estimates and may vary due to courier capacity, weather, or other unforeseen circumstances.

3. Delivery Charges
Shipping costs are calculated at checkout based on:
• Order weight
• Delivery address
• Selected delivery method
We aim to keep postage costs fair and transparent.

4. Delivery Areas
We currently deliver to:
• Mainland United Kingdom
• UK Highlands, Islands, and Northern Ireland (additional charges may apply)
If you are outside these areas, please contact us before ordering.

5. Order Tracking
Where available, tracking details will be emailed once your order has been dispatched. Tracking availability may vary depending on courier and delivery method.

6. Delivery Issues
Delayed Deliveries: If your order has not arrived within the estimated timeframe, please contact us so we can assist with courier investigations.
Lost Parcels: A parcel is considered lost once confirmed by the courier. We will provide a replacement or refund.
Damaged Parcels: If items arrive damaged, contact us within 7 days with photos so we can arrange a replacement or refund.

7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details. If a parcel is returned due to incorrect or incomplete information:
• We can re-ship the order (additional postage may apply), or
• We can refund the order minus original shipping costs

8. Failed Delivery Attempts
If the courier cannot deliver after multiple attempts, the parcel may be returned. Re-delivery costs may apply.

9. Contact Us
For any shipping-related enquiries, please contact us using the Contact Us form on our website.